Last Updated: January 2026

1. Introduction

At RelivFlex, we aim to deliver your sports clothing and compression support products as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed on www.relivflex.com.

We work with trusted shipping partners to ensure reliable delivery across Ireland, the EU, and international destinations.

2. Order Processing Time

All orders are processed within:

• 1–4 business days (standard processing time)

Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand periods (sales, launches, or holidays), processing times may be slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Locations

RelivFlex currently ships to:

• 🇮🇪 Ireland

• 🇪🇺 European Union countries

• 🌍 Selected international destinations

If your country is not available at checkout, please contact us for assistance.

4. Shipping Times

Estimated delivery times after dispatch:

Ireland

• 2–6 business days

European Union

• 3–12 business days

International (outside EU)

• 7–19 business days (may vary depending on customs)

⚠️ Delivery times are estimates only and may vary due to courier delays, customs clearance, or peak periods.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We may offer:

• Free shipping promotions on selected orders or minimum spend

• Discounted shipping during campaigns or product launches

All shipping fees are non-refundable unless the return is due to our error.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery status in real time.

If you do not receive tracking information within 3–5 business days after ordering, please contact us.

7. Customs, Duties & Taxes

For international orders (outside Ireland/EU):

• Customs fees, import duties, or taxes may apply depending on your country

• These charges are the responsibility of the customer

• RelivFlex is not responsible for delays caused by customs clearance

We recommend checking your local import regulations before placing an order.

8. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

RelivFlex is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Lost packages due to address errors

• Additional shipping costs for re-delivery

If you notice an error in your shipping details, contact us immediately after placing your order.

9. Lost, Delayed, or Missing Packages

If your order is delayed or missing:

• First check your tracking information

• Contact the courier service if applicable

• Then contact our support team if the issue is unresolved

We will assist you in investigating the issue, but we are not responsible for delays outside our control.

10. Damaged Packages

If your order arrives damaged:

• Take photos of the package and product

• Contact us within 48–72 hours of delivery

• Include your order number and details

We will review the issue and offer a replacement or refund if applicable.

11. Split Shipments

In some cases, your order may be shipped in multiple packages depending on stock availability.

You will be notified if your order is split.

12. Delivery Issues

If delivery fails due to:

• Incorrect address

• Missed delivery attempts

• Unclaimed parcels

The package may be returned to us. Additional shipping fees may apply for re-shipment.

13. Tracking Issues

If your tracking information is not updating:

• Allow 24–48 hours for updates

• Check courier tracking systems directly

• Contact us if no updates appear after several days

14. Pre-Orders (If Applicable)

For pre-order items:

• Estimated shipping dates will be clearly stated on the product page

• Orders containing pre-order items may ship once all items are available (unless split shipping is selected)

15. Our Commitment

We are committed to providing reliable, transparent, and efficient shipping services.

At RelivFlex, we understand that fast and safe delivery is part of your experience — and we work hard to ensure your order reaches you in perfect condition.

16. Contact Us

If you have any questions about shipping:

📩 Email: contact@relivflex.com
🌍 Website: www.relivflex.com

RelivFlex — Move Better. Feel Stronger. Delivered With Care.

Shipping Policy

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