Last Updated: January 2026

1. Introduction

Welcome to RelivFlex (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.relivflex.com or purchase our products.

This policy complies with the General Data Protection Regulation (GDPR) and Irish Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

RelivFlex is a sports performance brand providing sports clothing and compression support products designed to improve performance, recovery, and everyday movement.

Data Controller: RelivFlex
Contact Email: contact@relivflex.com

3. What Personal Data We Collect

We may collect and process the following information:

Information you provide

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment information (processed securely via third-party providers)

• Order details and purchase history

• Messages sent through contact forms or email

Information collected automatically

When you use our website, we may collect:

• IP address

• Device and browser information

• Location data (approximate)

• Pages viewed and time spent

• Cookies and tracking data

Marketing data (if you opt-in)

• Email marketing preferences

• Interaction with emails (opens, clicks)

4. How We Use Your Information

We use your data to:

• Process and deliver orders

• Manage payments and refunds

• Provide customer support

• Send order confirmations and updates

• Improve website performance and user experience

• Prevent fraud and ensure security

• Send marketing emails (only with consent)

5. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Contractual necessity – to complete your orders

• Legal obligation – tax, accounting, and compliance

• Legitimate interest – improving services and preventing fraud

• Consent – marketing communications and cookies

6. Cookies Policy

Our website uses cookies to improve your experience.

Cookies help us:

• Remember your preferences

• Analyse website traffic

• Improve performance

• Provide personalised content

You can disable cookies in your browser settings. Some website features may not function properly without cookies.

7. Sharing Your Data

We do not sell your personal data.

We only share data with trusted third parties when necessary, including:

• Payment processors (e.g., Stripe, PayPal)

• Shipping and courier companies

• Website hosting providers

• Email marketing platforms (if consent is given)

All third parties are required to comply with GDPR standards.

8. Data Retention

We only keep your data for as long as necessary:

• Order records: up to 7 years (legal requirement)

• Customer support data: up to 3 years

• Marketing data: until you withdraw consent

• Website analytics: anonymised where possible

After this period, data is securely deleted or anonymised.

9. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“Right to be Forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact us at our support email.

10. Data Security

We take data security seriously and use appropriate measures including:

• SSL encryption

• Secure servers

• Limited staff access

• Fraud detection tools

However, no system is 100% secure, and we cannot guarantee absolute protection.

11. International Transfers

Some of our service providers may process data outside the EU. In such cases, we ensure GDPR-approved safeguards such as Standard Contractual Clauses (SCCs) are in place.

12. Children’s Privacy

Our website is not intended for individuals under 16 years old. We do not knowingly collect data from children.

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:

📩 Email: contact@relivflex.com
🌍 Website: www.relivflex.com

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