Last Updated: January 2026

1. Introduction

At RelivFlex, we are committed to delivering high-quality sports clothing and compression support products designed for performance, recovery, and everyday movement.

We understand that sometimes a product may not be the right fit, and we want to make the returns process as simple and fair as possible. This policy explains your rights and our procedures for returns, refunds, and exchanges when shopping at www.relivflex.com.

2. Your Right to Return (EU Consumer Law)

If you are a customer within the European Union, you are protected under the EU Consumer Rights Directive, which gives you the right to cancel your order within 14 days of receiving your goods without providing a reason (cooling-off period).

To exercise this right:

• You must notify us within 14 days of receiving your order

• Items must then be returned within the return window provided by us

3. Return Eligibility

To qualify for a return, your item must meet the following conditions:

• Item is returned within 14–30 days of delivery (depending on return approval)

• Item is unused, unworn, and in original condition

• All original packaging, labels, and tags are included

• Proof of purchase (order number or receipt) is provided

We reserve the right to reject returns that do not meet these conditions.

4. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items cannot be returned:

• Items that have been worn, washed, or used

• Compression products that show signs of stretching or usage

• Items damaged after delivery due to misuse or improper care

• Clearance, final sale, or promotional discounted items (if marked)

• Gift cards or digital vouchers

• Items returned without original packaging or tags

5. How to Start a Return

To initiate a return:

1. Contact our support team at [Insert Email]

2. Provide your order number, full name, and reason for return

3. Wait for return approval and instructions

4. Carefully package your item and send it back to the return address provided

⚠️ Please note: Items returned without prior approval may not be accepted or refunded.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• We strongly recommend using a tracked shipping service

• RelivFlex is not responsible for lost or damaged return parcels during transit

7. Refund Process

Once your return is received:

• We inspect the item to ensure it meets return conditions

• You will receive an email confirming approval or rejection

• If approved, your refund will be processed to your original payment method

Refund Timeframes

• Processing time: 3–5 business days after approval

• Bank processing: 5–10 business days depending on your provider

8. Exchanges

We offer exchanges for:

• Wrong size

• Defective products

• Incorrect items received

Exchanges are subject to stock availability. If the requested item is unavailable, we may offer:

• A replacement item

• Store credit

• A full refund

9. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

• Contact us within 48–72 hours of delivery

• Include photos of the product and packaging

• Do not return the item until instructed

We will offer:

• A replacement

• A full refund

• Or store credit (based on your preference and stock availability)

10. Order Cancellation

Orders can only be cancelled if they have not yet been processed or shipped.

Once an order has been dispatched:

• It must follow the standard return process

• Shipping costs may not be refunded

11. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your payment provider (processing delays may occur)

3. Contact your bank (some refunds take extra time to appear)

If you still have not received your refund after 10–15 business days, contact us for assistance.

12. Product Condition Rules

To ensure fairness and hygiene standards:

• Compression and close-contact products must be returned clean and unworn

• Items showing signs of use (sweat, odor, stretching) will not be accepted

• Packaging must be intact to qualify for resale

13. International Returns

If you are returning an item from outside Ireland/EU:

• You are responsible for customs fees and return shipping costs

• Delays may occur due to customs processing

• We recommend using a tracked international courier service

14. Fraud Prevention

RelivFlex reserves the right to refuse returns or refunds if we suspect:

• Abuse of the return policy

• Repeated excessive return requests

• Fraudulent transactions or chargebacks

• Return of non-RelivFlex products

15. Our Commitment

We aim to provide a fair, transparent, and customer-friendly return experience.

Our goal is not just to sell products — but to build trust, support your performance journey, and ensure every customer feels confident with RelivFlex.

16. Contact Us

If you have any questions about returns or refunds:

📩 Email: [Insert Email]
🌍 Website: www.relivflex.com

Refund & Returns Policy

Contact Us

Reach out anytime for returns or questions.